Frequently asked questions

When you sell luxury jewellery, you want it to be sold at the best price, showcased with beautiful photos, cleaned and pampered, so that you can find a buyer with the minimum of fuss. And you don't want your jewellery to fall into the wrong hands. That's why we take care of the entire online process and have set up a secure process.

We have defined a price scale that corresponds to a fair price for the seller, and to the market price for the buyer. This price is based on the condition of the product, the year of purchase, but also on the sales history of similar products and the attractiveness of the make and model. We will offer you an initial price, and a revised price if necessary, for agreement. You are free to accept it or not. 

 What's more, we charge a reasonable commission.

To sell your jewellery, simply contact us by email or whatsapp or fill in this form.

Instead of a long e-mail, you can send us photos of your jewellery (5 photos from all angles where the markings and hallmarks are visible) and, if you have them, the boxes and certificates of origin.

Would you like some help with photos or to know what information to share with us? Send us a message with the brand and a description of the model.

From there, we'll take you through the rest of the online process.

Our site specialises in fine second-hand luxury jewellery. We offer second-hand jewellery from major jewellery brands such as Cartier, Van Cleef & Arpels, Boucheron, Chaumet, Buccellati, Piaget, Dinh Van... but also sometimes designer brands of fine jewellery. 

We accept luxury jewellery for both men and women.

We do not sell costume jewellery, only precious metal jewellery (18-carat gold, platinum, silver) with or without precious or semi-precious stones.

We only sell second-hand products.

We help you set the best price: We have defined a price scale that corresponds to a fair price for the seller, and to the market price for the buyer.

This takes into account the price of new jewellery, the year of purchase, the condition of the product, the availability of certificates and original boxes, as well as more subjective criteria such as demand and the rarity of the jewellery on the second-hand or new market.

To sell your jewellery at the best price, we can also offer you cleaning, maintenance or light polishing to give your luxury jewellery a new shine.

More affordable than new jewellery, selected and in excellent condition: all our jewellery is cleaned, authenticated by our expert and, if necessary, renovated.

Our authenticity guarantee ensures that your product has been appraised and authenticated, with a certificate of appraisal to back it up. 

We are a digital platform, but behind our site there are people entirely dedicated to providing you with a 5-star level of service. 

When you buy or sell second-hand and refurbished products, you reduce your carbon footprint, and you make the circular economy work. You're contributing to the positive environmental impact we want to create: no new production, no sourcing of precious materials, no stock lying dormant in safes or jewellery boxes.

You get a product of exceptional quality at a more reasonable price with minimal impact.

Each piece of jewellery is appraised and certified by our expert partner, and we issue a certificate of appraisal with each product. In addition, some products are delivered with the certificate and the brand's original box (this is specified on the product sheet). Our partner expert is approved by the Commission Nationale des Experts and carries out an independent analysis.

If you have any doubts about your product, our customer service is available to answer your questions. In the event of serious doubt, we undertake to re-examine the product, which will have to correspond to the product sent by weprecious.

You can consult our jewellery size guide here. You can also contact us via Whatsapp to be guided by our customer service.

You have a legal period of 14 days after your purchase to return the product purchased on our site or to make a complaint about a product that you believe does not conform. Products must be returned to us undamaged and unworn in their original packaging. The seals must also be intact. Contact us with the order number, your name and the product reference. We will tell you how to return the product.

Notre processus d’expédition est sécurisé et nos envois insured à la valeur du bijou. Le paquet vous sera délivré contre signature, remis en main propre. Selon la valeur du bijou, nous utilisons un emballage avec scellé et anonyme pour prévenir toute fraude durant le transport.

FRANCE : La livraison est gratuite en France Métropolitaine.

UE & MONDE : Pour l’Europe ou le reste du monde, les frais de livraisons sont affichés lors de la commande.

Selon votre adresse de livraison nous pouvons utiliser différents modes de livraison : 

• LIVRAISON DOMICILE PAR COURSIER : Paris intra-muros uniquement
• LIVRAISON DOMICILE PAR COLISSIMO : pour toute commande d’une valeur inférieure à 1500€ en France ou UE.
• LIVRAISON DOMICILE PAR CHRONOPOST ou DHL : pour toute commande d’une valeur inférieure à 10000 € en France ou UE.
• LIVRAISON PAR DHL OU TRANSPORT SPECIALISÉ : pour toute commande d’une valeur supérieure à 10000 € en France / UE et en dehors de l’UE. Dans ce cas, les taxes et droits de douane sont à la charge de l’acheteur et peuvent générer un délai supplémentaire, indépendant de notre volonté.

Selon que le bijou que vous avez commandé soit déjà dans nos coffre ou non, les délais d’expédition varient de 3 à 8 jours. Ce délai est indiqué sur la fiche produit.Contenu de va-et-vient