FAQ

Below you will find the answers to your most frequently asked questions about second-hand luxury necklaces. If you can't find the answer to your question, send us an email to hello@weprecious.com.

+ How can I check the authenticity of second-hand luxury necklaces?

To check the authenticity of luxury necklaces used :

Check the documentation: Make sure that the jewellery is accompanied by official documents and the original packaging.

Check the serial number : Find and verify the unique serial number engraved on the jewellery by contacting the house to which your luxury necklace belongs used.

Evaluate quality: Examine the finish and details of the jewel. luxury necklaces are renowned for their manufacturing excellence.

+ How do I sell my second-hand luxury necklaces?

To sell your second-hand luxury necklacessimply contact us by email or phone. whatsapp or fill in this form.

Instead of a long e-mail, you can send us photos of your luxury necklaces (5 photos from all angles, making sure that the markings and hallmarks are visible) and, if available, the boxes and certificates of origin.

Would you like some help with photos or to know what information to share with us? Send us a message with the brand and a description of the model.

From there, we'll guide you through the process of going online.

+ What types of second-hand luxury necklaces do you offer?

We offer a wide range of luxury necklaces used Cartier, Van Cleef & Arpels, Boucheron and many more. Each piece of jewellery is authentic and carefully checked to guarantee its quality.

+ How do I set the right price for my second-hand luxury necklaces?

We can help you determine the optimal price for your luxury necklaces second-hand: our price scale ensures fair value for both seller and buyer, reflecting the current market price. This scale takes into account a number of factors, including the jewel's original price, the year it was acquired, its condition, and the presence of original certificates and boxes. We also take into account more subjective aspects such as demand and the rarity of the piece, whether on the new or second-hand market.

To maximise the resale value of your luxury necklaces we offer cleaning, maintenance and light polishing services to revive its lustre and enhance its appeal in the luxury jewellery market.

+ How do I look after my second-hand luxury necklaces?

To maintain the quality of your second-hand luxury necklacesClean them gently with a soft, dry cloth. Avoid exposure to chemicals such as perfumes and cleaners, and store them separately in a dry place to prevent scratching. An annual professional inspection and polishing is recommended to preserve the beauty and durability of your luxury necklaces used.

Consult our interview guide for more details.

+ How can I be sure that the jewel is the right size?

You can consult the jewellery size guide here.

You can also contact us via Whatsapp to be guided by our customer service team.

+ Are second-hand luxury necklaces certified and assessed by experts?

Each piece of jewellery sold is carefully appraised and certified by our partner expert, accredited by the Commission Nationale des Experts. We provide a certificate of appraisal for each piece sold. In addition, some luxury necklaces are accompanied by the brand's certificates and original boxes, as indicated on the product sheet.

If you have any questions or concerns about your purchase, our customer service team is available to assist you. In the event of any concerns, we undertake to re-examine the product to ensure its conformity with the one you ordered from weprecious.

+ Can I return a piece of jewellery bought on your site?

You have the legal period of 14 days after your purchase to return the product purchased on our site or to make a complaint about a product that you believe does not conform. Products must be returned to us undamaged and unworn in their original packaging. The seals must also be intact. Contact us with the order number, your name and the product reference. We will tell you how to return the product.