FAQ

Vous trouverez ci-dessous les réponses à vos questions les plus fréquentes concernant les colliers de luxe d’occasion. Si vous ne trouvez pas réponse à vos questions, envoyez nous un email à hello@weprecious.com.

+ Comment puis-je vérifier l’authenticité des colliers de luxe d’occasion?

Pour vérifier l’authenticité des colliers de luxe used :

Check the documentation: Assurez-vous que le bijou est accompagné de documents officiels et de l’emballage original.

Check the serial number : Find and verify the unique serial number engraved on the jewellery by contacting la maison à laquelle appartient votre colliers de luxe used.

Evaluate quality: Examine the finish and details of the jewel. colliers de luxe are renowned for their manufacturing excellence.

+ Comment vendre mes colliers de luxe d’occasion ?

To sell your colliers de luxe d’occasionsimply contact us by email or phone. whatsapp or fill in this form.

Instead of a long e-mail, you can send us photos of your colliers de luxe (5 photos from all angles, making sure that the markings and hallmarks are visible) and, if available, the boxes and certificates of origin.

Would you like some help with photos or to know what information to share with us? Send us a message with the brand and a description of the model.

From there, we'll guide you through the process of going online.

+ Quels types de colliers de luxe d’occasion proposez-vous ?

We offer a wide range of colliers de luxe used Cartier, Van Cleef & Arpels, Boucheron and many more. Each piece of jewellery is authentic and carefully checked to guarantee its quality.

+ Comment fixer le bon prix pour mes colliers de luxe d’occasion ?

We can help you determine the optimal price for your colliers de luxe second-hand: our price scale ensures fair value for both seller and buyer, reflecting the current market price. This scale takes into account a number of factors, including the jewel's original price, the year it was acquired, its condition, and the presence of original certificates and boxes. We also take into account more subjective aspects such as demand and the rarity of the piece, whether on the new or second-hand market.

To maximise the resale value of your colliers de luxe we offer cleaning, maintenance and light polishing services to revive its lustre and enhance its appeal in the luxury jewellery market.

+ Comment entretenir mes colliers de luxe d’occasion ?

Pour maintenir la qualité de vos colliers de luxe d’occasion, nettoyez-les délicatement avec un chiffon doux et sec. Évitez l’exposition à des produits chimiques comme les parfums et les nettoyants, et conservez-les séparément dans un endroit sec pour éviter les rayures. Un contrôle et un polissage professionnels annuels sont recommandés pour préserver la beauté et la durabilité de vos colliers de luxe used.

Consult our interview guide for more details.

+ How can I be sure that the jewel is the right size?

You can consult the jewellery size guide here.

You can also contact us via Whatsapp to be guided by our customer service team.

+ Les colliers de luxe d’occasion sont-ils certifiés et évalués par des experts ?

Chaque bijou vendu est soigneusement expertisé et certifié par notre expert partenaire, accrédité par la Commission Nationale des Experts. Nous fournissons un certificat d’expertise pour chaque pièce vendue. De plus, certains colliers de luxe are accompanied by the brand's certificates and original boxes, as indicated on the product sheet.

If you have any questions or concerns about your purchase, our customer service team is available to assist you. In the event of any concerns, we undertake to re-examine the product to ensure its conformity with the one you ordered from weprecious.

+ Can I return a piece of jewellery bought on your site?

You have the legal period of 14 days after your purchase to return the product purchased on our site or to make a complaint about a product that you believe does not conform. Products must be returned to us undamaged and unworn in their original packaging. The seals must also be intact. Contact us with the order number, your name and the product reference. We will tell you how to return the product.