FAQ

Below you'll find answers to your most frequently asked questions about Dinh Van pre-owned jewelry. If you can't find the answer you're looking for, please send us an email at hello@weprecious.com.

+ How can I verify the authenticity of used Dinh Van jewelry?

To verify the authenticity of jewelry Dinh Van used jewelry :

Check documentation: Make sure the jewel is accompanied by official documents and the original packaging. Dinh Van.

Inspect the serial number: Find and verify the unique serial number engraved on the jewel with Dinh Van.

Evaluate quality: Examine the jewel's finish and details; the products Dinh Van products are renowned for their manufacturing excellence.

+ How can I sell my second-hand Dinh Van jewelry?

To sell your jewelry Dinh Vanjewellery, simply contact us by email or whatsapp or fill in this form.

Instead of a long e-mail, you can send us photos of your jewels Dinh Van jewelry (5 photos from all angles, making sure that all markings and hallmarks are visible) and, if you have them, boxes and certificates of origin.

Would you like some help with photos, or to know what information to share with us? Send us a message with the brand and model description.

From there, we'll guide you through the entire online process.

+ What types of pre-owned Dinh Van jewelry do you offer?

We offer a wide range of jewelry Dinh Van jewelry, including rings, bracelets, necklaces and earrings. Each piece is authentic and carefully checked to guarantee its quality.

+ How do I set the right price for my pre-owned Dinh Van jewelry?

We help you determine the best price for your jewelry Dinh Van jewelry: our price scale ensures a fair value for both seller and buyer, reflecting the current market price. This scale takes into account several factors, including the jewelry's original price, the year of acquisition, its condition, and the presence of original certificates and boxes. We also take into account more subjective aspects such as demand and the rarity of the piece, whether on the new or pre-owned market.

To maximize the resale value of your jewelry Dinh Van jewelry, we offer cleaning, maintenance and light polishing services to revive its brilliance and enhance its appeal in the luxury jewelry market.

+ How do I care for my pre-owned Dinh Van jewelry?

To maintain the quality of your jewelry, clean it gently with a soft, dry cloth. Avoid exposure to chemicals such as perfumes and cleansers, and store them separately in a dry place to prevent scratching. An annual professional inspection and polishing is recommended to preserve the beauty and durability of your jewelry. Dinh Van jewelry.

Consult our maintenance guide for more details.

+ How can I be sure that the jewel will fit?

You can consult the jewelry size guide here.

You can also contact us via Whatsapp to be guided by our customer service team.

+ Is pre-owned Dinh Van jewelry certified and appraised by experts?

Each piece of jewelry sold is carefully appraised and certified by our partner expert, accredited by the Commission Nationale des Experts. We provide a certificate fromexpertise for each piece sold. In addition, some Dinh Van jewelry are accompanied by the brand's certificates and original boxes, as indicated on the product sheet.

If you have any questions or concerns regarding your purchase, our customer service team is available to assist you. In the event of any concerns, we undertake to re-examine the product to ensure its conformity with the one you ordered on weprecious.

+ Can I return a piece of jewelry bought on your site?

You have a legal period of 14 days after your purchase to return the product purchased on our site or to make a claim on a product that you believe does not conform. Products must be returned to us undamaged and unworn in their original packaging. Seals must also be intact. Contact us with your order number, name and product reference. We'll tell you how to proceed.